Due to the measures imposed to prevent the spread of the virus during the COVID-19 pandemic, how education and work communications are carried have changed. An increase in video conferencing and meeting applications is noticeable. In this research paper, we describe the results of a user experience evaluation of three widely used platforms: Discord, Microsoft Teams, and Zoom. Through the User Experience Questionnaire (UEQ) application, it was determined that Discord is better in aspects not related to tasks and provides an above-average UX. On the other hand, zoom excels when it comes to tasks, but in conjunction with Microsoft Teams, it delivers below-average UX.
Tipo de publicación: Book Chapter
Publicado en: Lecture Notes in Networks and SystemsAutores
- Luis D. Mora-Jimenez
- Kryscia Ramírez-Benavides
- Luis Quesada
- Gustavo Lopez
- Luis A. Guerrero