User Experience in Communication and Collaboration Platforms: A Comparative Study Including Discord, Microsoft Teams, and Zoom

Descripción:

Due to the measures imposed to prevent the spread of the virus during the COVID-19 pandemic, how education and work communications are carried have changed. An increase in video conferencing and meeting applications is noticeable. In this research paper, we describe the results of a user experience evaluation of three widely used platforms: Discord, Microsoft Teams, and Zoom. Through the User Experience Questionnaire (UEQ) application, it was determined that Discord is better in aspects not related to tasks and provides an above-average UX. On the other hand, zoom excels when it comes to tasks, but in conjunction with Microsoft Teams, it delivers below-average UX.

Tipo de publicación: Book Chapter

Publicado en: Lecture Notes in Networks and Systems

Autores
  • Luis D. Mora-Jimenez
  • Kryscia Ramírez-Benavides
  • Luis Quesada
  • Gustavo Lopez
  • Luis A. Guerrero

Investigadores del CITIC asociados a la publicación
Kryscia Ramírez Benavides
Gustavo López Herrera
Luis Alberto Guerrero Blanco
Luis Quesada Quirós

Proyecto asociado a la publicación
Creación de un entorno de programación colaborativo orientado a niños entre 4 y 6 años que fomente el pensamiento lógico-matemático y la solución de problemas

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Cita bibliográfica
User Experience in Communication and Collaboration Platforms: A Comparative Study Including Discord, Microsoft Teams, and Zoom