Tipo de publicación: Book Chapter
Publicado en: Product-Focused Software Process Improvement
Autores- López, Gustavo
- Aymerich, Brenda
- Garbanzo, Diana
- Pacheco, Alexia
- Abrahamsson, Pekka
- Jedlitschka, Andreas
- Nguyen Duc, Anh
- Felderer, Michael
- Amasaki, Sousuke
- Mikkonen, Tommi
Investigadores del CITIC asociados a la publicación
Dr. Gustavo López Herrera
Diana Garbanzo Quirós
Brenda Aymerich Fuentes
Proyecto asociado a la publicación
Fortalecimiento de la capacidad de desarrollo, adopción y mantenimiento de software del Instituto Costarricense de Electricidad
- Experience report
- Goal-oriented measurement
- GQM+Strategies
- IT strategy
- software process improvement
- Strategic alignment
Technological applications have an increasingly important role in most companies. Investment in Information Technologies (IT) is also growing in most of them. The need to align IT-related goals with the company’s strategic goals becomes imperative. GQM+Strategies is an approach to align organizational goals, strategies, and measurements at different levels of an organization. This paper describes experiences learned from a GQM+Strategies implementation at a large multi-industry state-owned company. The implementation was conducted by an academic research team joined by representatives of the company. Results showed an improved alignment and integration of different goals. Moreover, a holistic goal visualization was achieved, even though the company works in two different industries. As a state-owned company, external pressures force continuous planning. Sometimes, inadvertently designing those plans is the only goal achieved (i.e., plans are never executed). Using GQM+Strategies, the research team leveraged the separation of goals and strategies, allowing identification of redundancies and replicated efforts across the company. The implementation of the GQM+Strategies approach in such a complex context was very valuable. However, it also required a large amount of effort from the researchers and company representatives.