@inbook {463, title = {Application of GQM+Strategies in a Multi-industry State-Owned Company}, booktitle = {Product-Focused Software Process Improvement}, volume = {10027}, year = {2016}, pages = {198{\textendash}214}, publisher = {Springer International Publishing}, organization = {Springer International Publishing}, address = {Cham}, abstract = {

Technological applications have an increasingly important role in most companies. Investment in Information Technologies (IT) is also growing in most of them. The need to align IT-related goals with the company{\textquoteright}s strategic goals becomes imperative. GQM+Strategies is an approach to align organizational goals, strategies, and measurements at different levels of an organization. This paper describes experiences learned from a GQM+Strategies implementation at a large multi-industry state-owned company. The implementation was conducted by an academic research team joined by representatives of the company. Results showed an improved alignment and integration of different goals. Moreover, a holistic goal visualization was achieved, even though the company works in two different industries. As a state-owned company, external pressures force continuous planning. Sometimes, inadvertently designing those plans is the only goal achieved (i.e., plans are never executed). Using GQM+Strategies, the research team leveraged the separation of goals and strategies, allowing identification of redundancies and replicated efforts across the company. The implementation of the GQM+Strategies approach in such a complex context was very valuable. However, it also required a large amount of effort from the researchers and company representatives.

}, keywords = {Experience report, Goal-oriented measurement, GQM+Strategies, IT strategy, software process improvement, Strategic alignment}, isbn = {978-3-319-49094-6}, doi = {10.1007/978-3-319-49094-6_13}, url = {http://dx.doi.org/10.1007/978-3-319-49094-6_13}, author = {L{\'o}pez, Gustavo and Aymerich, Brenda and Garbanzo, Diana and Pacheco, Alexia}, editor = {Abrahamsson, Pekka and Jedlitschka, Andreas and Nguyen Duc, Anh and Felderer, Michael and Amasaki, Sousuke and Mikkonen, Tommi} } @inbook {553, title = {GQM+Strategies and IDEAL: A Combination of Approaches to Achieve Continuous SPI}, booktitle = {Product-Focused Software Process Improvement }, volume = {10027}, year = {2016}, pages = {311{\textendash}326}, publisher = {Springer International Publishing}, organization = {Springer International Publishing}, address = {Cham}, abstract = {

GQM+Strategies is an approach that aligns the business goals at each level of an organization to strategies and assesses the achievement of goals. The IDEAL model is an organizational improvement model. In this paper, we present our experiences applying the IDEAL model and GQM+Strategies to conduct continuous software process improvement (SPI) and establish a measurement program in a large multi-industry state-owned company. Our goal is to provide evidence of the use of these methods and models in such complex scenarios. The motivation for this paper was the lack of {\textquotedblleft}from the trenches{\textquotedblright} perspectives on SPI in this kind of contexts. The main challenges faced during the experiences reported in this paper include: rigid control structures used to manage and monitor IT investment, inadequate or incomplete use of other measurement methods, and lack of continuous improvement culture (due to many years in a monopolistic industry). Moreover, we present ways in which we combined GQM+Strategies and the IDEAL model to deploy a continuous process improvement program in a context of limited resources and serious business threats, and to convince the company employees of the need for process improvement.

}, keywords = {Experience report, GQM+Strategies, IDEAL model, Large multi-industry state-owned company, Measurement, Software engineering, software process improvement}, isbn = {978-3-319-49094-6}, doi = {10.1007/978-3-319-49094-6_20}, url = {http://dx.doi.org/10.1007/978-3-319-49094-6_20}, author = {L{\'o}pez, Gustavo and Pacheco, Alexia and Cocozza, Francisco and Garbanzo, Diana and Aymerich, Brenda and Mar{\'\i}n, Gabriela}, editor = {Abrahamsson, Pekka and Jedlitschka, Andreas and Nguyen Duc, Anh and Felderer, Michael and Amasaki, Sousuke and Mikkonen, Tommi} } @inbook {578, title = {Application of GQM+Strategies in a Small Software Development Unit}, booktitle = {Product-Focused Software Process Improvement}, volume = {8892}, year = {2014}, pages = {108{\textendash}118}, publisher = {Springer International Publishing}, organization = {Springer International Publishing}, chapter = {Application of GQM+Strategies in a Small Software Development Unit}, address = {Cham}, abstract = {

GQM+Strategies is an extension of the Goal-Question-Metric method that focuses on filling the vertical gaps in organizations in order to facilitate the alignment of levels. In this case study, we applied GQM+Strategies in small software organization to define its metric program. We describe how a set of metrics was devised using this methodology and show the implementation results.

}, keywords = {GQM+Strategies, Metrics, Software engineering}, isbn = {978-3-319-13835-0}, doi = {10.1007/978-3-319-13835-0_8}, url = {http://dx.doi.org/10.1007/978-3-319-13835-0_8}, author = {Cocozza, Francisco and Brenes, Enrique and L{\'o}pez Herrera, Gustavo and Jenkins, Marcelo and Mart{\'\i}nez, Alexandra}, editor = {Jedlitschka, Andreas and Kuvaja, Pasi and Kuhrmann, Marco and M{\"a}nnist{\"o}, Tomi and M{\"u}nch, J{\"u}rgen and Raatikainen, Mikko} }