@inbook {463,
	title = {Application of GQM+Strategies in a Multi-industry State-Owned Company},
	booktitle = {Product-Focused Software Process Improvement},
	volume = {10027},
	year = {2016},
	pages = {198{\textendash}214},
	publisher = {Springer International Publishing},
	organization = {Springer International Publishing},
	address = {Cham},
	abstract = {<p>Technological applications have an increasingly important role in most companies. Investment in Information Technologies (IT) is also growing in most of them. The need to align IT-related goals with the company{\textquoteright}s strategic goals becomes imperative. GQM+Strategies is an approach to align organizational goals, strategies, and measurements at different levels of an organization. This paper describes experiences learned from a GQM+Strategies implementation at a large multi-industry state-owned company. The implementation was conducted by an academic research team joined by representatives of the company. Results showed an improved alignment and integration of different goals. Moreover, a holistic goal visualization was achieved, even though the company works in two different industries. As a state-owned company, external pressures force continuous planning. Sometimes, inadvertently designing those plans is the only goal achieved (i.e., plans are never executed). Using GQM+Strategies, the research team leveraged the separation of goals and strategies, allowing identification of redundancies and replicated efforts across the company. The implementation of the GQM+Strategies approach in such a complex context was very valuable. However, it also required a large amount of effort from the researchers and company representatives.</p>},
	keywords = {Experience report, Goal-oriented measurement, GQM+Strategies, IT strategy, software process improvement, Strategic alignment},
	isbn = {978-3-319-49094-6},
	doi = {10.1007/978-3-319-49094-6_13},
	url = {http://dx.doi.org/10.1007/978-3-319-49094-6_13},
	author = {L{\'o}pez, Gustavo and Aymerich, Brenda and Garbanzo, Diana and Pacheco, Alexia},
	editor = {Abrahamsson, Pekka and Jedlitschka, Andreas and Nguyen Duc, Anh and Felderer, Michael and Amasaki, Sousuke and Mikkonen, Tommi}
}
